FAQ
When is Be Like Us open?
Please see our google listing for current hours of operation. Our store is located at 1 Bass Pro Milss Drive in the Vaughan Mills Shopping Mall
Can I place an item on hold while I decide?
Yes, send an email to info@blu.ca with the exact item, colour and size that you are interested in.
Can I use a gift card purchased in store, on belikeus.ca?
Please email us at info@blu.ca
Do you carry products in store that aren't shown on your website?
All of our products are NOT listed online. We try to update inventory but its not online, however most of our new arrivals are listed online when they arrive in store.
Can I special order something that isn't currently in stock?
If there is a specific style you are interested in that we do not currently have, please contact us at info@blu.ca and we can add you to a waiting list if we are expected to receive it or able to special order for you.
What discount codes are there?
We occasionally have discount codes available for our customers, we suggest subscribing to our emails to receive notifications when these promotions happen. If you are not subscribed, you can do so here.
Are your products authentic?
Yes, we only carry authentic items, supplied directly from brands. We are proud to be authorized retailers of all of our vendor partners
I just placed an order, can I change it?
If you want to change for another size, this can be done by sending us an email to info@blu.ca. Please note that we cannot modify orders that have already been shipped.
How can I cancel my order?
Send an email to info@blu.ca with your order number and let us know that you would like to cancel. Please note that we cannot cancel orders that have already been shipped.
Can I cancel an item on my order?
Yes. Please send an email to info@blu.ca with your order number and item you wish to cancel. We will process your payment and then refund you the canceled item. Please note that we cannot modify orders that have already been shipped.
Can I change the payment method of my order?
As long as the order has not been shipped we are able to cancel the order and you can place a new one.
Why was my order cancelled?
Your information did not meet the requirements of our third party verification process. You can try to make another purchase using another payment method.
My order was cancelled/refunded, why aren't my funds available immediately?
In most cases the delay is due to bank processing times, they can take up to 5 - 10 business days to reflect the refund in your account. If you have any questions, please contact your bank.
I placed an order and then received an email saying the item(s) are out of stock.
This is a rare occurrence and we apologize for this inconvenience.
Will I be charged duties and taxes?
Orders placed outside of Canada may be subject to the receiving country’s duties and taxes that are the expense of the purchaser. Please note that we are a Canadian company, and all orders are shipped from Canada.
Can you declare my international order as a gift to avoid duties and taxes?
For insurance purposes, no we cannot declare your order as anything other than your purchased merchandise.
